Answers to the most common queries
Frequently asked questions
At Mooglas, we aim to deliver your order as quickly as possible. The estimated delivery time depends on your location and the delivery method chosen at the time of order. Orders are usually processed and dispatched within 1-3 working days. Once dispatched, domestic orders are usually delivered within 4-6 working days, while international orders may take longer due to customs clearance and distance. Please note that these timescales are approximate and may be delayed for unforeseen reasons beyond our control.
We want you to be completely satisfied with your purchase from Mooglas. If you are not satisfied with your order or would like to exchange an item, please follow our Returns and Exchanges Policy set out on our website. We will return and exchange goods within 30 days of the original purchase date, provided they are in their original condition, unworn and with all tags present. Certain exceptions may apply, so we encourage you to read our policy in detail to ensure a smooth return or exchange process.
To keep track of the status of your order, simply log in to your Mooglas account and go to the “Order History” section. There you will find an overview of recent orders, including their current status. Once the order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on the parcel carrier’s website to track the progress of the shipment and the estimated delivery date.
At Mooglas, we prioritise excellent customer service. If you have any questions, concerns or need help, there are several ways to contact us. You can contact our customer service team by email at email@example.com or by phone at +370 660 97879.
We aim to provide worldwide shipping services to meet the needs of our customers around the world. At Mooglas we ship to many countries, but shipping options to specific countries may vary. Please enter your delivery address during the order process and you will receive a notification if we are unable to ship to your country. We are constantly expanding our delivery destinations, so even if we are not currently shipping to your country, please check back in the future.
Depending on the goods ordered and their availability, your goods may be shipped in individual packages. We work with several warehouses and suppliers to ensure a wide range of products, so different items can be shipped from different locations. Please be assured that even if your goods are delivered in individual packages, you will receive them within the estimated delivery time specified at the time of purchase.
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Address: V. Nagevičiaus g. 3, LT-08237 Vilnius
Company no: 306348739