At Mooglas, we strive to provide efficient and reliable delivery services to ensure your orders reach you in a timely manner. Please review our delivery policy, which outlines our process and guidelines:
Order Processing and Shipment
1. Same Day Shipment: Orders placed before 3 PM (local time) on business days will be processed and shipped on the same day. Orders placed after 3 PM or on non-business days will be processed and shipped on the next business day.
2. Shipping Fee: For orders below 100 EUR, a small shipping fee will be applied during checkout. This fee helps cover the costs associated with packaging and shipping your order.
3. Order Confirmation: Once your order is placed and payment is successfully processed, you will receive an order confirmation email containing your order details, including the shipping address and selected items.
Shipping and Delivery
1. Courier Service: We work with reliable courier services to ensure prompt and secure delivery of your orders. Our couriers typically take 4-7 business days to deliver your package, depending on your location within the EU.
2. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the courier’s website. Please note that tracking information may take some time to become available after your order has been shipped.
3. Shipping to EU Countries: We offer shipping to all countries within the European Union. During the checkout process, you can select your country from the available options. If your country is not listed, we currently do not offer shipping to that location.
4. Customs and Import Duties: Please be aware that international shipments may be subject to customs clearance procedures and import duties. Any additional charges imposed by customs authorities are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding import regulations and applicable fees.
5. Delivery Address: It is important to provide accurate and complete delivery information during the checkout process. We are not responsible for any delays or delivery issues caused by incorrect or incomplete shipping addresses. If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible for assistance.
6. Delivery Delays: While we strive to meet the estimated delivery timeframes, please note that unforeseen circumstances or external factors may cause delays beyond our control. In such cases, we will work closely with our courier partners to resolve any issues and keep you informed regarding the status of your delivery.
7. Shipping price: We charge a flat shipping rate of €2.99 for all items, to all countries.
If you have any questions or need further assistance regarding our delivery policy, please don’t hesitate to contact our customer support team. We are here to ensure a smooth and satisfactory shopping experience at Mooglas.