1. Introduction
At Mooglas, customer satisfaction is paramount. We understand that there may be occasions when you need to return an item. This Refund Policy outlines the conditions under which products may be returned and refunded.
2. Return Period
Items must be returned within 30 days from the date of purchase. Returns attempted after this period will not be accepted.
3. Conditions for Returns
– The product must be unused, unworn, and in the same condition you received it.
– The item must be in the original packaging, with all tags attached.
– A receipt or proof of purchase must be provided.
4. Non-Returnable Items
The following items cannot be returned due to hygiene concerns:
– Undergarments
– Swimwear
– Earrings and body jewelry
– Items on clearance or final sale
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact our customer service within 7 days of receiving the item to arrange for a replacement or refund.
6. Refund Process
Once your return is received and inspected:
– If approved, the refund will be processed, and a credit will be applied to the original method of payment within 7-10 business days.
– If rejected (e.g., item shows signs of wear, is damaged, or is missing parts for reasons not due to our error), the item will be shipped back to you.
7. Shipping
You will be responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, any original shipping costs will be deducted from your refund.
8. Exchange
If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
9. Contact Us
For any queries regarding returns or refunds, please reach out to our dedicated customer support team at info@mooglas.com or Contact Us.