Returns and Exchanges Policy
At Mooglas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges policy that complies with EU standards, including GDPR regulations. Please take a moment to review the following guidelines:
30-Day Return Period:
We provide a 30-day return period from the date of purchase. Within this timeframe, you have the option to return your item(s) for a full refund.
Eligibility Criteria for Returns and Exchanges:
To be eligible for a return or exchange, the following conditions must be met:
1. Timing: The item(s) must be returned within 30 days of the original purchase date.
2. Condition: The item(s) must be unused, unworn, and in their original condition, with all tags attached and packaging intact.
3. Proof of Purchase: You must provide a valid proof of purchase, such as the original order confirmation or receipt.
Initiating a Return or Exchange:
To initiate a return or exchange, please follow these steps:
1. Contact Customer Support: Reach out to our customer support team via email at [insert email address] or phone at [insert phone number]. Please provide your order details, including the order number and the item(s) you wish to return or exchange.
2. Return Authorization: Our customer support team will guide you through the return authorization process, providing you with any necessary forms or instructions.
3. Packaging: Pack the item(s) securely in the original packaging or a suitable alternative to ensure safe transportation.
4. Shipping: Arrange for the return shipping of the item(s) to our designated return address, as provided by our customer support team. Please note that the shipping cost for returns or exchanges is the responsibility of the customer.
5. Tracking: We highly recommend using a trackable shipping method and retaining the tracking number until your return/exchange is processed. This will help ensure the package arrives safely and allow you to track its progress.
Once we receive and inspect the returned item(s) to ensure they meet the eligibility criteria, we will proceed with the refund process. The refund will be issued using the original payment method used during the purchase. Please note that it may take some time for the refund to be processed by your bank or payment provider.
If you would like to exchange your item(s) for a different size, color, or style, please indicate this when contacting our customer support team. Exchanges are subject to availability. In the event that the requested item is not available, we will process it as a return and issue a refund.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue promptly by providing a replacement, refund, or alternative solution as appropriate.
Our returns and exchanges policy does not affect your statutory rights as a consumer. In compliance with EU consumer protection laws, we ensure that your rights are upheld throughout the entire returns and exchanges process.
Please note that this Returns and Exchanges Policy applies to purchases made on Mooglas.com. If you made a purchase through one of our authorized retailers or partners, please refer to their respective returns and exchanges policies.
If you have any questions or require further assistance regarding our returns and exchanges policy, please don’t hesitate to contact our customer support team. We are here to help you and ensure your satisfaction with your Mooglas purchase.